Delivery, Returns And The 60-Day Guarantee

Who is responsible for what

glycobalanceusa.com does not sell, stock, pack or ship anything. Every order is placed on the seller's own checkout and everything after that — payment, packing, delivery, returns, refunds and customer service — is theirs, under their terms.

The label names Gex Corporation LLP, PO Box 12730, Ogden, UT 84404 as the distributor, with customer service at [email protected] and +1 (507) 448-8190. That is the route for an order problem. We have no visibility into any of it.

The 60-day guarantee, as published

The seller states a 60-day money-back guarantee running from the date your order is delivered, and says it applies whether the bottles are full, part used or empty. Return postage is described as the customer's responsibility.

Sixty days is a well-chosen window for this category, and it is worth understanding why. The research behind these ingredients starts measuring at around eight to twelve weeks, and a bottle lasts thirty days. A guarantee shorter than a fair trial would be close to decorative. Sixty days covers two bottles, which is just enough to form a view.

Getting a refund, step by step

1. Contact the seller's support before the sixty days elapse. Not on day sixty-one.
2. Have your order number and confirmation email in front of you.
3. Ask for a return address and any reference number in writing. An email trail is what you will need if anything goes wrong.
4. Send everything back, including empty bottles and packaging.
5. Use a tracked service. Proof of delivery is what refunds hinge on when they are contested.
6. Expect shipping and handling not to be refunded, and expect to pay return postage.
7. Allow your bank several business days on top of the seller's processing time.

Delivery

Multi-bottle bundles in this category usually ship free within the United States while the smallest bundle carries a flat fee — $9.99 on the two-bottle option as published. Transit times, tracking and international availability are all set by the seller and shown at checkout. We do not publish delivery estimates we cannot verify.

The five minutes after it arrives

• Photograph the label before opening anything.
• Check the safety seal is intact. The label says not to use it if the seal is damaged or missing.
• Check the expiry date.
• Read the Supplement Facts panel against our transcription. If they differ, your bottle is right.
• Store it cool, dry, out of sunlight, out of reach of children and dogs.

If the product caused a problem

Tell the seller, and tell a doctor if the effect is significant. Serious adverse effects from a dietary supplement can also be reported to the FDA through its MedWatch programme. Reporting is the only way safety signals in this industry surface at all, and hardly anybody does it.

Refund questions